Empfio Docs

Make (Integromat)

Connect Empfio to Make for advanced automation workflows.

Overview

Make (formerly Integromat) can receive Empfio webhook events and trigger complex multi-step automations — update a CRM, send personalised emails, create tasks in your project management tool, and more. Make's visual workflow builder is especially powerful for multi-step scenarios.

Setup

Step 1 — Create a scenario in Make

  1. Go to make.com and create a new scenario
  2. Add a module: Webhooks → Custom webhook
  3. Click Add to create a new webhook
  4. Make will generate a unique webhook URL — copy it

Step 2 — Register the webhook in Empfio

  1. In Empfio, go to Settings → Integrations → Webhooks
  2. Click Add webhook
  3. Paste the Make webhook URL
  4. Select the events you want to trigger on
  5. Click Save

Step 3 — Detect the payload structure

  1. In Make, click Run once on your scenario
  2. In Empfio, perform an action that fires the event (e.g. create a test lead via the Playground)
  3. Make will auto-detect the payload structure from the first event received
  4. You can now use the payload fields in your subsequent modules

Step 4 — Build your automation

Add more modules to your scenario. For example:

  • HTTP → call an external API
  • Email → send a notification
  • Google Sheets → log the event
  • Slack → post a message
  • Filter → only process certain events (e.g. only booking.created)

Available trigger events

EventWhen it fires
lead.createdA new lead is captured
lead.status_changedLead status updated
booking.createdAn appointment is confirmed
booking.cancelledAn appointment is cancelled
conversation.escalatedAI agent escalated to a human

See Webhook Events for the full payload reference.

Tips

  • Use Make's filters to only process specific events (e.g. filter by event == "booking.created")
  • Use routers to send different events to different branches of your workflow
  • Make automatically handles retries if your downstream modules fail

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